Shipping informations

Shipping and Delivery methods:

The products are shipped with one of our shipping partners: GLS, Dachser, International Post Services/EMS, Ekont, TNT, UPS, DHL.

You can check the delivery status of your product by accessing the tracking number depending on shipping partners (couriers) :

GLS: https://gls-group.eu/EU/en/parcel-tracking

DACHSER: https://elogistics.dachser.com/shpdl/?c=15&n=number (*number=the tracking number received from us)

International Post Service/EMS: http://www.trackingmore.com/posta-romana-tracking.html

Ekont: http://en.econt.com/tracking/?num=Track+service

TNT: https://www.tnt.com/express/en_us/site/home.html

UPS: https://www.ups.com/tracking/tracking.html

DHL: http://www.dhl.com/en/express/tracking.html

Express (24h) deliveries made with TNT, UPS or DHL are only on request.

*The price from the website is for standard delivery done by GLS and Dachser.

 

Delivery in european union

Austria - GLS & Dachser

Belgium - GLS & Dachser

Bulgaria - Ekont

Croatia  - GLS & Dachser

Cyprus - GLS & Julio Trans (without tracking number)

Czech Republic - GLS & Dachser

 

Denmark - GLS & Dachser

Estonia - Dachser

Finland - Dachser

France - GLS & Dachser

Germany - GLS & Dachser

Greece - GLS & Dachser

Hungary - GLS & Dachser

Ireland - GLS & Dachser

Italy - GLS & Dachser

Latvia - Dachser

Lithuania - Dachser

Luxembourg - GLS & Dachser

Malta - International Post

Netherlands - GLS & Dachser

Poland - GLS & Dachser

Portugal - GLS & Dachser

Slovakia - GLS & Dachser

Slovenia - GLS & Dachser

Spain - GLS & Dachser

Sweden - Dachser

United Kingdom - GLS & Dachser

 

*Delivery is done on mainland not on the islands of these countries.

 

Shipping outside EU (to countries with custom) could have a longer transit time, due to custom formalities.

Albania - Dachser

Norway - Dachser

Switzerland - Dachser

 

*Each delivery is sent with custom declaration papers (45€ included in the shipping cost).

 

https://ec.europa.eu/taxation_customs/business/customs-procedures/general-overview/customs-declaration_en

 

Delivery  in: Armenia, Belarus, Gibraltar, Iceland, Kosovo, Lechtenstein, Macedonia, Russian Federation, Turkey, Ukraine, and Vatican City State (Holy See) is possible only with previous contact  for delivery cost.

 

*Custom duties 

By purchasing the item, you are responsible for payment of custom duties and undertaking of import formalities. The amount is calculated in compliance with the law in force in the country where the shipment will be delivered. 
The amount of the customs duties charged will be communicated by the courier once the goods have reached their destination. 
If the customs duties are not paid and, for this reason, the shipment is refused or abandoned, the shipment costs and customs duties will be deducted from the order’s overall total, and the remaining difference will be reimbursed. 

 

 

 

ALTERNATIVE SHIPPING ADDRESS

We provide the possibility to select a different Shipping Address from the Billing Address. That makes it easy for you to send an order to your warehouse or other of your location`s.

We also provide Dropshipping service.

If you wish to use this service, please click on Send goods to my client (dropshipping), complete the requested details and click on Save Info.

 

CHANGING OR CANCELLING AN ORDER

 

For technical & logistical reasons, it is not possible to change your order once it has been shipped. We therefore ask you to please check your delivery details carefully before finalizing your order.

Unfortunately, after receipt of the Shipping Confirmation, you are not able to cancel your order anymore. You can choose to refuse the package at the arrival, but you will be responsible for Delivery & Return costs.

 

ORDER TRACKING

Once your order has been processed and shipped, you will receive an email confirmation with your shipping details and tracking number. If you have set-up a personal or business account at us, you will be able to view and track the status of  your order in My Account -> Purchase History. If you are not registered yet, you can still track your order using the link from the email confirmation, but we strongly recommend you to sign up to comfortably track your future orders.